Frequently Asked Questions
We make every effort to deliver gifts within 24-48 hours of the purchase. Please note, however, that some items, such as customised merchandise may require additional time to arrange.
Absolutely! If you have special instructions regarding your purchase, look for the ‘Order Notes’ field as you proceed to the checkout. We’ll make sure to follow your instructions to ensure your order meets your expectations
If you are an Australian business and require a tax invoice for your purchase, please send an email to accounts@5elk.com.au. We will promptly send the necessary documentation to you.